We are pleased with our filter, the water stays cool and has no off tastes. My only complaint is the spigot, at first it leaked where it was attached and now leaks from the spigot itself. This is a great product and would be improved by providing a fully metal heavy duty spigot.
We have had our counter top Epic for over ten years, and it has filtered water from a shallow dug well, as well as a terrible tasting municipal water system. The results are always the same : excellent! This is such a great value for the price, and once it is established in your home you will find yourself drinking more water. It is a delight to enjoy a health benefit from a simple functional unit that needs no fussing, other than replacing the filter - and even that is simple to do. If you want good tasting water, or if you want to increase your water consumption, this is the one! Simply the best there is!
Water tastes really good and feels natural. Very happy to have found you. Also to add, customer service is extraordinary. Thank you very much.
I have had a terra-cotta filter in my house for over twenty years, and it is hands down the best water I have ever had. The clay adds a special note to a top notch filter. As far as service goes, I have never had to deal with a nicer, quick on the draw business, and Bill always responds to me personally.
We have used the Epic Water System since 2004 and have been very satisfied with both the quality of our water and the rapid response from Bill & Epic to the few concerns we have had over the last 14 years!