It leaks from where the faucet comes out of the base. I have sent an email to them and have not gotten a reply

Water tastes really good and feels natural. Very happy to have found you. Also to add, customer service is extraordinary. Thank you very much.

I have had a terra-cotta filter in my house for over twenty years, and it is hands down the best water I have ever had. The clay adds a special note to a top notch filter. As far as service goes, I have never had to deal with a nicer, quick on the draw business, and Bill always responds to me personally.

We have used the Epic Water System since 2004 and have been very satisfied with both the quality of our water and the rapid response from Bill & Epic to the few concerns we have had over the last 14 years!

A couple years ago, we inherited our La Natural Large Dispenser. The filter was broken and I ordered a new one from your website. I'd never think how something so simple could change our lives.

First of all, the water just *tastes* so much better. The terracotta gives this mild, sweet, earthy flavor to the water. Water straight out of the tap tastes so metallic in comparison.

With two kids, I know that I need to fill the crock twice a day, more in the summer. I like that it's easy to monitor your water intake, which is especially good if you're health-conscious.