It's nice to know that customer service is still a priority at Epic. After finding out that I had been sent the wrong filters, I contacted them and they got these beauties out to me pronto. The taste of our water has been greatly improved with these in our La Natural Terracotta Water Filter Cooler Dispenser, so we are very happy. Clean, pure, with a very slightly sweet terracotta flavor. Really enjoying it now. Thank you so much for such great service!