Shipping is Fast and Free over $49 (typically same or next-day shipping) for orders in the contiguous 48 states. For an international shipping quote, simply send an email to Once you confirm your purchase, you will receive an order confirmation e-mail and your order will be shipped shortly.

  • All non-First-Class items shipped are sent UPS ground (insured), Fedex (Insured), or United States Postal Service (insured) within the contiguous US unless customer arranges for product to shipped via freight/shipping carrier.
  • International:
  • Due to country-specific shipping problems, we do not ship to:
    • Cambodia
    • Chile
    • Cuba
    • Indonesia
    • Iran
    • Lebanon
    • Libya
    • Nigeria
    • North Korea
    • Pakistan
    • Poland
    • Russia
    • Venezuela
  • Shipping and/or freight charges are non-refundable.
  • All Pricing in USD.

Manufacturing Defects

Upon receipt, if an item is damaged or defective as a result of manufacturing, simply contact Epic Waters System at upon receipt and we will coordinate with the manufacturer to get that item fully replaced at no cost to you as quickly as possible. Prepaid return postage will be included with the replacement product so that you may return the damaged/defective product at no cost to you!

Shipping Damage

Please notify Epic Water systems at in the event of shipping damage and we will coordinate with the manufacturer to ship you replacements for the damaged items at no cost for you along with prepaid postage to return the damaged item.