Not very satisfied with the product, i am not able to remove the terra cotta flavor despite how many times i have let it soak in vinegar and water overnight. would not recommend for people who want to use this for water :(

My terracota dispenser arrived fast and intact. Was carefully packed and handled. I haven’t bought the 5 gallon container yet but I started using the dispenser as water container and unlike some people who left reviews here, I do love the earthy flavor of the water. It brings back so many childhood memories when I lived in Mexico. Water stays cool. So far No condensation issues. I hope everything works as expected and planning to buy the mini dispenser for my office in a near future.
I do recommend this product.

High quality terracotta jug. Must be treated with care as does all coarse unglazed pottery! It is made from clay, not diamonds! Proper treatment is crucial for getting optimal usage from this pot. Water has been stored in clay vessels of this fashion for 15,000 years prior to the oldest dates set for the writing of the bible, the technology is what it is. Due to the unglazed nature of the clay, water will sweat through and evaporate cooling the jug. This is great as it keeps the water inside cooler than the air. Practically this means your water will always be cooler than the ambient air temperature (unless you have AC then obviously the evaporatove process will be slowed). It is difficult to stop clay tasting like clay. Eventually with much use this jug will season like a cast iron pan and will taste less like earth. Treat it well, use it properly, and just use a non-cooling porcelain pot if you cannot stand the slight flavor of clay in your water.

Water leaks throughout bottom pores, chips easy as well as water is left with a hard clay taste that doesn’t get better with time.

Looks great! and keeps the water really cool! Still waiting on the stainless steel spigot that we ordered.