Product - After soaking it in the water/apple cider vinegar overnight twice our spring water still tastes great.
Customer Service - Unprofessional.
Buy again - Yes, I purchased multiple ones and would recommend.
It’s a beautiful and solid piece that stays cool to the touch. Looks great in the room. Highly recommend!
Great Product ! Highly Recommended!
I was looking for a small-sized crock for my outdoor office and not only is this the ONLY small-sized crock I could find after lots of online and local searching - it happens to be terra cotta - score! Personally, I love the 'earthy' taste but they say if I want I can soak it to remove that. Highly recommend it. I even have a 2-gallon plastic jug on it no problem :)
We have a 20 year old unit used for the first time in December, 2020. At the git-go we replaced the standard spigot with a stainless steel one. Big difference flow-wise and smooth action. Very pleased.
It's nice to know that customer service is still a priority at Epic. After finding out that I had been sent the wrong filters, I contacted them and they got these beauties out to me pronto. The taste of our water has been greatly improved with these in our La Natural Terracotta Water Filter Cooler Dispenser, so we are very happy. Clean, pure, with a very slightly sweet terracotta flavor. Really enjoying it now. Thank you so much for such great service!
We had a terra cotta water purifier/dispenser that we used daily for more than 10 years and were extremely pleased. After ours developed some small cracks in the top section(ours was a model with terra cotta top and bottom), we knew we had to replace it. I spent a lot of time researching and finally decided on this one. We were excited to get it and followed the instructions and started using in back in the late spring. I noticed a white material would build up on the outside but thought that might be part of the process in the beginning so I wiped it off with a damp paper towel. Every couple weeks, I was having to continue to do that. I also noticed the outside had a bit of a slimy feel which we never had with our other one. I really began to feel concerned and annoyed. We lifted the top one day just to look and saw some small flecks of dark material floating in the bottom tank (treated water). We rinsed it out and started all over. Still having build up on the outside and a damp slimy feeling that build up and there are dark discoloration splotches on the outside. I sent an email to Bill who in the past when I was buying this and another metal unit (for family out of state)and extras (spigot to replace the original cheap one that came with it and we were afraid would quickly break), extra filters, was very quick and helpful to answer. But this time, no response. I think others who are considering spending this amount of money should be aware of the issues. I am not sure why this is happening and since I have got no response, I have no information as to why this is happening but am very disappointed. It's great to have a unit to purify your water so you feel safe with drinking and cooking water for your family. It's not great when you spend a lot and then feel it is unsafe to use.
I really like this dispenser. I amazes me how cool the water stays! I do not use a water jug in the dispenser and instead the lid but the lid came very scratched and worn from being in the box during shipping. It holds if just the right amount of water for me at my office. I followed the steps to soak overnight and it helped the taste of the water but I think time will tell. Also, it's an extremely beautiful dispenser.
After a small problem with my first order, Epic was quick to provide a replacement solution at no cost to me and I’m very happy with my product. Thank you, Bill!
Great customer service and the Aquacera gravity filter is awesome!!!
Less expensive than other gravity water filters; includes a filter with studies that show it filters out almost everything
We had been researching replacements for our sink mount filter for some time. The water where we live has a lot of crud that gunks up the PUR filters after about a month of regular use. After looking at the other options out there, we went with the LaNatural terra cotta filter because of the great filters that take out most all of the things we are concerned with. We also love how the the water tastes (yes, at first there was the earthy flavor, but soaking in ACV and just general use has removed that. The water is always fresh and clean tasting! As I mentioned previously, our water here has a lot of particulates (it's a municipal water system), so the filters do need to have the rusty scum wiped off after 3-4 weeks of daily use. No problem tho - just wipe and rinse and you are good to go.
I still gave 5 stars even though the stock spigot is a little cheap feeling - I just purchased the stainless spigot as a replacement and can't wait to upgrade.
We've had a La Naturale for a long time but never used it until this year. I ordered a new spigot and now a new filter and I am quite pleased with the upgrade! The water tastes great. Thank you!
Very cute and sturdy pot, when I first filled it with water it leaked a little at the spout but after emailing customer service I was told how to tighten and it stopped leaking, I found a glass bottle that fits perfectly.
This is a great product but even better customer service. I highly recommend doing business with this company. Their customer service is second to none!