We had a terra cotta water purifier/dispenser that we used daily for more than 10 years and were extremely pleased. After ours developed some small cracks in the top section(ours was a model with terra cotta top and bottom), we knew we had to replace it. I spent a lot of time researching and finally decided on this one. We were excited to get it and followed the instructions and started using in back in the late spring. I noticed a white material would build up on the outside but thought that might be part of the process in the beginning so I wiped it off with a damp paper towel. Every couple weeks, I was having to continue to do that. I also noticed the outside had a bit of a slimy feel which we never had with our other one. I really began to feel concerned and annoyed. We lifted the top one day just to look and saw some small flecks of dark material floating in the bottom tank (treated water). We rinsed it out and started all over. Still having build up on the outside and a damp slimy feeling that build up and there are dark discoloration splotches on the outside. I sent an email to Bill who in the past when I was buying this and another metal unit (for family out of state)and extras (spigot to replace the original cheap one that came with it and we were afraid would quickly break), extra filters, was very quick and helpful to answer. But this time, no response. I think others who are considering spending this amount of money should be aware of the issues. I am not sure why this is happening and since I have got no response, I have no information as to why this is happening but am very disappointed. It's great to have a unit to purify your water so you feel safe with drinking and cooking water for your family. It's not great when you spend a lot and then feel it is unsafe to use.

I really like this dispenser. I amazes me how cool the water stays! I do not use a water jug in the dispenser and instead the lid but the lid came very scratched and worn from being in the box during shipping. It holds if just the right amount of water for me at my office. I followed the steps to soak overnight and it helped the taste of the water but I think time will tell. Also, it's an extremely beautiful dispenser.

After a small problem with my first order, Epic was quick to provide a replacement solution at no cost to me and I’m very happy with my product. Thank you, Bill!

Great customer service and the Aquacera gravity filter is awesome!!!

Less expensive than other gravity water filters; includes a filter with studies that show it filters out almost everything

We had been researching replacements for our sink mount filter for some time. The water where we live has a lot of crud that gunks up the PUR filters after about a month of regular use. After looking at the other options out there, we went with the LaNatural terra cotta filter because of the great filters that take out most all of the things we are concerned with. We also love how the the water tastes (yes, at first there was the earthy flavor, but soaking in ACV and just general use has removed that. The water is always fresh and clean tasting! As I mentioned previously, our water here has a lot of particulates (it's a municipal water system), so the filters do need to have the rusty scum wiped off after 3-4 weeks of daily use. No problem tho - just wipe and rinse and you are good to go.

I still gave 5 stars even though the stock spigot is a little cheap feeling - I just purchased the stainless spigot as a replacement and can't wait to upgrade.

We've had a La Naturale for a long time but never used it until this year. I ordered a new spigot and now a new filter and I am quite pleased with the upgrade! The water tastes great. Thank you!

Very cute and sturdy pot, when I first filled it with water it leaked a little at the spout but after emailing customer service I was told how to tighten and it stopped leaking, I found a glass bottle that fits perfectly.

This is a great product but even better customer service. I highly recommend doing business with this company. Their customer service is second to none!

Didn’t know water could taste so good week worth the money

We really enjoy getting a glass of water from our earthen pot. It tastes cool, refreshing and clean. I would highly recommend to anyone looking for premium tasting water +++

Well made product, but your must remove all the dirt taste by properly treating the jug before use. It took 4 days to eliminate all the dirt taste, but since then it is a joy to use. The cool temperature of the water is always a pleasant surprise. The protective top gasket is robust and will or should prevent any chipping when our 3 gallon glass jug is place on top. Also the lid or cover is not available on any other product. Big +++ for this.

The supplied valve is a throw-away. Leaks and was better off left off. I use the metal twist type with beveled stainless washer which completely forces the seal on both sides of the clay jug. Really the only way to go. The clay jug with the brass twist valve makes this a perfect system.

I think the dimensions are a tiny bit smaller than indicated on the website - not necessarily a bad thing. I measured it at about 11'' in diameter, excluding the spigot. I think I would have liked instructions on installment and care/cleaning of the spigot, but that's because I'm not very bright. One interesting thing to note is that the outside color of the dispenser deepens when it is saturated with water. I've only had the product for a week or so, but I am enjoying it very much!

Removed chloramine taste and smell from my tap water. Water taste so pure. Better than bottled water.

The Imperial CeraMetix is a great filter. Can definitely taste a difference. Water taste so clean and pure. I now enjoy drinking it. No smell or taste of chloramine.