This is a great product but even better customer service. I highly recommend doing business with this company. Their customer service is second to none!

Didn’t know water could taste so good week worth the money

We really enjoy getting a glass of water from our earthen pot. It tastes cool, refreshing and clean. I would highly recommend to anyone looking for premium tasting water +++

Well made product, but your must remove all the dirt taste by properly treating the jug before use. It took 4 days to eliminate all the dirt taste, but since then it is a joy to use. The cool temperature of the water is always a pleasant surprise. The protective top gasket is robust and will or should prevent any chipping when our 3 gallon glass jug is place on top. Also the lid or cover is not available on any other product. Big +++ for this.

The supplied valve is a throw-away. Leaks and was better off left off. I use the metal twist type with beveled stainless washer which completely forces the seal on both sides of the clay jug. Really the only way to go. The clay jug with the brass twist valve makes this a perfect system.

I think the dimensions are a tiny bit smaller than indicated on the website - not necessarily a bad thing. I measured it at about 11'' in diameter, excluding the spigot. I think I would have liked instructions on installment and care/cleaning of the spigot, but that's because I'm not very bright. One interesting thing to note is that the outside color of the dispenser deepens when it is saturated with water. I've only had the product for a week or so, but I am enjoying it very much!

Removed chloramine taste and smell from my tap water. Water taste so pure. Better than bottled water.

The Imperial CeraMetix is a great filter. Can definitely taste a difference. Water taste so clean and pure. I now enjoy drinking it. No smell or taste of chloramine.

even better then most bottled waters and equal in taste to fiji which cost a dollar bottle wholesale
i'm 100% satisfied
frank rubin

I couldn't alter my original review so I'm writing a new. After seeing my first review I received a phone call from the company owner. We tried to troubleshoot the issue and came to the conclusion that a different type of washer needed to be used. He sent me some new washers and after a little trial and error I was able to use one original washer on one side and the new washers on the other side of the spigot and this solved the leaking issue. I have to say I can't ever say I've dealt with a company that was as proactive in assisting their customers. Again, He called me, I did not have to call him. I'm very happy with this product and even happier with the customer service

Best water ever! I've tried them all, and this filter with the terracotta unit is the bomb.

Excellent product. Great service!

Been using a Berkey water system for 5 years the water where I live Tastes bad and is full of junk in it Berkey takes all the matter and the bad taste out of it I will continue to be a customer

This system produces the freshest tasting water . We just love it and have been using it around ten years now . Great product and great service from Epic too :)

I have had my terra-cotta water filter for over a year now and have never enjoyed water as much as I do now. I use it in all recipes that call for water as well as coffee and tea. Bill and his team are also the best customer support I have EVER experienced! They take great pride in their products and it shows.

it's awesome and it actually fits our stand (others claimed to but didn't )

My filter candle arrived quickly and customer service is wonderful. These filters "candles" are marvelous but they seem to arrive broken about half the time. Epic Water always is courteous and quickly mails a replacement but seems like somehow they could be packed in a way to avoid breakage. But I love my system and the service. Thanks.

The first olla (unglazed terra-cotta water storage container) I ordered arrived broken in shipping. Upon writing to Epic Water to advise of the problem, they quickly sent out a replacement which arrived in just a few days. Thankfully it survived intact. It's a great product.

I love my terra-cotta dispenser it’s perfect! It fills my kitchen with the aroma of wet earth and each sip from it is cool and refreshing. Perfect product.

We have had our counter top Epic for over ten years, and it has filtered water from a shallow dug well, as well as a terrible tasting municipal water system. The results are always the same : excellent! This is such a great value for the price, and once it is established in your home you will find yourself drinking more water. It is a delight to enjoy a health benefit from a simple functional unit that needs no fussing, other than replacing the filter - and even that is simple to do. If you want good tasting water, or if you want to increase your water consumption, this is the one! Simply the best there is!

For years, I've wanted a gravity fed water filter, but a competitive brand was just too expensive. I finally found Epic Water Systems and I couldn't be happier. Exactly as described, the product is beautiful and very high quality. Small enough to take with me on travel, and the perfect volume for 1-2 people. Love it, thanks so much!

I just received my water filter and deployed it last night. I love that you don't have to run it under the water for several minutes or even filter it several times before it's ready to drink. It's incredibly well-made and the filter is full-sized, but still fits in a generous but packable size. Based on the specs, it filters out the vast majority of the nefarious stuff and I'm sure better and more economical than a Britta which on a good day, barely filters out chlorine. I liked it so much just after taking it out of the box that I ordered another one.
And when I emailed to clarify the shipping status, I got a response right away.
Very happy with both my AquaCera gravity water filter and Epic Water's terrific service.

Thanks Epic Water! I made a mistake during my order and experienced first rate service getting it straightened out!

We have our filter up and running and are enjoying delicious clean water everyday! The customer service was absolutely incredible, happy to support a great company!

Imperial CeraMetix® 5" Excellent filters and I do not see myself using a different product.

Was delivered quickly. Then I bought a water filter receptical from Purall instead of the water bottle. Removes 99.9% of over 200+ contaminates. And threw that water pitcher out.
Getpurall com

Although we haven’t yet put the dispenser to use at this time, we love the simplicity and beauty of the design. Functionally, easy to use (in a test) and thanks for the white spout instead of the black.

Great product, great customer service.

After reading dozens of reviews on several different gravity water filtering options I chose the AquaCera Traveler for its superior filtering technology and compact size. It is no problem to keep the reservoir topped up so we always have plenty of non-toxic drinking and cooking water. So far, so good.

We love our beautiful white water crock, very tasteful, well made. We love the customer service EVEN MORE. We highly recommend doing business with Epic Water

We love our beautiful, well made water crock. It’s pure white and looks really tasteful in our grey/white dining room. The customer service at Epic Water was truly epic! Thanks

Item arrived as described, In very good condition.

Water tastes really good and feels natural. Very happy to have found you. Also to add, customer service is extraordinary. Thank you very much.

We have used your replacement filters for 25 years. They work very well, and last a long time. Good product.

Working as discussed with customer service, which was excellent. Filters I bought with my unit didn't take all the bad taste out. Recommend buying the best, Imperial CeraMetix Filters, to begin with to avoid the extra cost to replace.... I am extremely satisfied now with the unit I have. I have the AquaCera 1.75 which does fine for me....just don't over fill because it will overflow if the bottom is full with more water still in the upper chamber.

Bought for my RV - perfect size.

We've owned a Big Berkey over 20 years. Great taste and peace of mind knowing the well water is safe. Just got the Royal Berkey and really like it.

I have used Epic products for many years. I filter the water in my home because it comes fluoridated and chlorinated from the Hudson River. I also have a 2 gallon Epic filter in my cabin upstate because the water that comes out of the well sometimes has sediment, and would not be good for much without the filter. I use it for washing dishes, etc. but I have never drunk the water from the well. I buy drinking water at the super market just to be safe.

I have the La Natural All Terracota gravity water filter system and am using the 1X Imperial CeraMetix 5” GF-Chloramine, VOC, Glyphosate & Flouride water filter. It has a better flow rate than my previous slimline filter and filters out more chemicals. This gives me more peace of mind knowing that I’m not consuming all those chemicals. The water also tastes good. I’ve been buying water filters from Epic Water Systems for years and am very satisfied with their customer service and their prompt delivery.

Love the Berkey shower head. My skin feels cleaner and there is no odor in the shower from the chemicals the city uses.

I won’t put in the new one til January, but they have all been wonderful. Only one time a few years ago I had one that didn’t work. It was replaced with no charge.

Been using this for several years and love it. Know instantly if water is not from my filtered system, regular tap water tastes awful and this filter produces delicious, fresh tasting water.

I am always thirsty at night. This cute carafe will go nicely on my night stand and will prevent me from having to get up in the middle of the night.

I have had a terra-cotta filter in my house for over twenty years, and it is hands down the best water I have ever had. The clay adds a special note to a top notch filter. As far as service goes, I have never had to deal with a nicer, quick on the draw business, and Bill always responds to me personally.

We have used the Epic Water System since 2004 and have been very satisfied with both the quality of our water and the rapid response from Bill & Epic to the few concerns we have had over the last 14 years!